41. 如何解釋分期付款

　　還要會解釋：“You pay a down-payment of five hundred dollars, and then, within a year, one hundred for each an every month.”(可以先付訂金500元，然后在一年內(nèi)，每月付100元)

　　42. 如何收取貨款

　　如果是當場付清貨款，就可能用到這個句子：“Could you pay at the Cashier''s Desk?”(請到收銀臺付款)

　　43. 如何找零

　　下列句子要活學(xué)活用：“Thirteen dollars and twenty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that''s all right, sir.”(收您100元，減去13元2角，應(yīng)找您86元8角，請點下數(shù)目)

　　44. 如何開立發(fā)票、收據(jù)

　　東西賣出后，并非萬事大吉，開發(fā)票、給收據(jù)、找零錢是一貫作業(yè)，一句“Here''s your receipt”過后，別忘了說聲謝謝。

　　45. 找錯錢了怎么辦

　　誰都有出錯的時候，這時態(tài)度一定要誠懇：“I''m very sorry for the mistake”，然后再說：“Here''s the right change.”(這才是要找您的零錢數(shù))

　　46. 標準買單方式

　　當顧客問你：“How much will this be”(多少錢?)，你可以說“Just a moment, please. I''ll calculate that for you.”(請等一下，我算算看)

　　47. 解釋稅率及服務(wù)費

　　顧客的疑慮多針對服務(wù)費service charge(在國外還有稅率tax rate)，您的說明一定要明白無誤：“A 10% service charge have been added to your bill.”(賬單已經(jīng)加了10%的服務(wù)費)

　　48. 如何議價

　　如果愿意降價，可以使用however來轉(zhuǎn)折語氣：“However,..., we can give you a discount.”(然而，由于……，我們可以給您打折)

　　49. 如何優(yōu)待熟客

　　對熟客可以說：“Ordinarily we sell them for one hundred and fifteen dollars, but I''ll make a concession2.”(我們一般要賣115元，但您可以優(yōu)惠)

　　50. 如何給新顧客打折

　　對新顧客可以說：“I can manage to give you a discount of ten percent, deeming it as a kind of expenditure3 for advertisement.”(給您9折，當作是宣傳費吧)