客戶旅游情景對話
在展位上，有位顧客向梅咨詢旅游事務(wù)，打算預(yù)定旅游,接下來，小編給大家準(zhǔn)備了客戶旅游情景對話,歡迎大家參考與借鑒。
客戶旅游情景對話
(M = May, C1= Customer1)
M: Hello, can I help you?
你好，需要幫忙嗎?
C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please.
呃，是的。我昨天拿了一本宣傳冊，現(xiàn)在我想
M: OK, which holiday are you interested in?
好多，你對哪個旅游感興趣?
C1: Em, this one here, on page 34.
嗯，這個，34頁上的。
M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one?
哦，就是現(xiàn)在打特價的，九折，是這個吧?
C1: Yes, that's the one.
對，就是這個。
M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque.
好的。請您填一下這張預(yù)定單。請?zhí)钅脑敿?xì)地址并交付20%的定金。您可以用現(xiàn)金、信用卡或是支票支付。
C1: I'll need a receipt.
我要收據(jù)。
M: Yes, of course. And within a week you should receive confirmation1 of your booking. We then need to receive the balance at least ten days before the holiday begins.
當(dāng)然。一周內(nèi)您會收到我們的確認(rèn)信息。請在旅游開始十天前交付余款。
C1: Thank you very much.
謝謝。
M: OK, if you'd like to fill in this form...
好的，請您填一下這張表……
(M = May, T = Tony, C1= Customer1)
1)
T: Hello, can I help you?
你好，需要幫忙嗎?
C1: Er, yes, young man. I want a holiday in Scotland1 please. I got this brochure2 yesterday and I want to book today.
呃，是的，年輕人。我想去蘇格蘭旅游。我昨天拿了這本宣傳冊，今天想預(yù)定一下。
T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam.
呃?蘇格蘭?恐怕我們沒有在蘇格蘭的旅游線路，夫人。
C1: But it says in your brochure, young man.
但是你們的宣傳冊里有啊，年輕人。
T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake.
哦，讓我看一下。抱歉夫人，這不是我們的宣傳冊，恐怕你弄錯了。
C1: Young man, it says here...
年輕人，在這兒……
T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there?
抱歉，抱歉，我想你可以去Norbrook Holidays旅游公司問一下，就在那邊。
C1 [mumbling as she leaves] Young people nowadays...
現(xiàn)在的年輕人啊……
M: Oh dear! This conference3 hasn't been good for business.
天啊!這個會展可真不怎么樣!
T: No, not really, it's been very quiet today. We've only had three bookings all morning!
是不怎么樣，今天都沒什么人來問。一上午只有三個客人來預(yù)定。
2)
(M = May, T = Tony, C2 = Customer2)
T: Yes, sir. Do you need any help?
你好，先生，需要幫忙嗎?
C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26?
呃，是的。這個旅游要多少錢?26頁這個?
T: Em, yes sir. See there? It costs 858 pounds
哦，先生，在這里，858英鎊。
C2: Ooooh, that's expensive! How long does it take?
哦，真貴啊!這個旅游要多長時間?
T: Em, it says there sir, 'This package takes two weeks'.
呃，這里，"旅行為期兩周"。
C2: And when does it begin?
什么時候開始
T: It says here that it begins in September.
這里有說明，九月開始。
C2: Oh, I can't go in September! Er, do you do trips to Scotland?
哦，9月我去不了。嗯，你們有去蘇格蘭的旅游嗎?
T: Er, no, not to Scotland, sir.
呃，沒有，沒有蘇格蘭的，先生。
C2: But I really want to go to Scotland.
可是我真的好想去蘇格蘭。
T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there.
呃，我想你可以去Norbrook Holidays 公司問一下，就在那邊。
C2: Thanks son.
謝謝你，年輕人。
T: This is such a waste of time! Why can't people read the brochures4?
真是浪費時間!他們就不能自己看看宣傳冊嗎?
M: Oh, never mind. It's the last day tomorrow.
哦，別在意。明天就是最后一天了。
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